Refund policy

Whilst we always strive to provide the best quality plants and packaging, if for any reason you are unhappy with your purchase, or wish to return it, please contact us within 24 hours of receiving your plants. 

Damages and issues
Please inspect your order upon reception and contact us immediately if there are any issues with any plants, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds and Returns
If you wish to return a plant or item, please let us know within 24 hours of receiving the plants. The return postage cost is £4.99. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Items sent back to us without first requesting a return will not be accepted.